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RETURNS & REFUNDS

We want you to be completely satisfied with your purchase. Please review our policy details below regarding personalized items, standard returns, and damaged goods.

Personalized & Made-to-Order
  • Personalized items cannot be returned due to their custom nature.
  • Refunds only apply if items arrive damaged or defective.
  • Errors made by The Card Loft are eligibility for returns.
Standard Non-Personalized Items
  • Contact us within 14 days of receipt to arrange a return.
  • Items must be returned unused and in original condition.
  • Customers are responsible for return postage costs.
Damaged or Incorrect Orders
  • Contact us immediately if your order is damaged or incorrect.
  • Please include photographs of the damage or error.
  • We provide full support for items damaged during transit.
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